State Farm® Insurance Agent Matt Graham
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John White
September 22, 2025
5
out of
5
rating by John White
"Thanks for your help 👍"
Sala Uddin
September 18, 2025
1
out of
5
rating by Sala Uddin
"I would give negative star if possible. Received the worst customer service from this office, especially from Matt himself. Several times he scheduled phone appointments but never called. When I called the office, I was told not available so I moved my 11 accounts to another agency while shopping for another insurance provider. I rather give my money to someone who will have courtesy to pick up the phone when needed. Like A Bad Neighbor, State Farm Is There To Ruin Your Day!! *Reply to Matt's "oh this is so unexpected" "i am so surprised" comment/reply....... I have included a screenshot of my conversation with your team member expressing my concerns, i had also left you a message with Michelle & in your voicemail as to how i was made feel by you & your poor business ethic. I should also take this opportunity to mention that "a state farm claim adjuster had the audacity to tell me that a resident with no power, heat & hot water, after an electrical fire, was habitable to live in. Might i add it was in March, middle of the winter. Matt, you were on the phone with me & said nothing to that. I guess the clients are just numbers-transactions-commissions, that's all. I had given your office 11 accounts of my own & many more from friends & family, how do you treat someone like that in return? How do you justify this sorts of behaviors within your moral standards? My feedback was not due to something had happened over the weekend, my feedback is derived from being treated poorly by you & state farm for extended period of time. You, yourself said that i have moved my accounts from your office over 6 months ago, but it took you a google review to reach out to me to see "what happened". Someone who had given you nearly 30 accounts directly & indirectly, but you did not realize they were gone until a google review? Thank you for publicly proving my point as to how poorly you value your clients. How "un-important" the paid clients are to you."
We responded:
"Hello Sala, I hope you’re doing well. I tried to call you earlier to discuss your feedback and want to start by sincerely apologizing that you feel this way. I truly want to address your concerns and help where I can. I noticed that you transferred out of my office almost six months ago. Could you please let me know if something happened over the weekend that prompted your feedback? Normally, you worked with one of my team members, who mentioned he hasn’t spoken with you since your departure. When you left, I understand you were interested in doing more business with the company, but unfortunately, there were some negative factors in your application that prevented this. At that time, the underwriters informed us that further negative action might be taken against your policies. Please know these decisions are made at the corporate level, not locally, and involve many factors. In situations like this, I feel a responsibility both to the policyholder and the company. We did make every effort to advocate on your behalf, but ultimately, I must abide by the company’s decisions, even when they are difficult to accept. These are challenging times in the insurance industry, and insurers are more cautious than ever about potential risks. If you’d like to discuss this further, please don’t hesitate to reach out or stop by the office. "
Dave Wilcox
September 2, 2025
5
out of
5
rating by Dave Wilcox
"Great to deal with"
We responded:
"Hey Dave - thank you for the 5-star review."
Kelly Miller
August 29, 2025
5
out of
5
rating by Kelly Miller
"Always helpful and quick to respond to questions and need for support. Especially the DMV tasks. Not necessarily the cheapest, yet so worth it to have a person to speak with. Not just an 800#"
We responded:
"Thank you for the kind words and 5-star review Kelly."
Paula Maggio
August 29, 2025
5
out of
5
rating by Paula Maggio
"I am very pleased with the competitive rates at State Farm. More importantly the service is both professional and friendly."
We responded:
"Thank you, Paula. Please let us know if there is anything we can do for you."
Anthony DeMarchi
August 29, 2025
5
out of
5
rating by Anthony DeMarchi
"Dan did an amazing job getting us the best rate and coverage. Definitely talk to Dan Ware when looking for insurance"
We responded:
"Thank you, Anthony. Dan does an awesome job. Thank you for noticing...please tell all of your friends!!!"
Scott Warren
August 29, 2025
5
out of
5
rating by Scott Warren
"100% Always ready and willing, no hesitation! Dan is a very valuable asset, I am always recommending Dan to anyone looking for insurance! 🙌👍👏"
We responded:
"Thank you for the very kind words, Scott. We're always here to help. Please let us know if you need anything....and thank you for telling your friends. It is much appreciated."
Ariana Hoke
August 29, 2025
5
out of
5
rating by Ariana Hoke
"Fast, pleasant, and perfect!"
We responded:
"Thank you, Ariana."
Melissa Tice
August 22, 2025
5
out of
5
rating by Melissa Tice
"Always a prompt response. Direct line to his office. No automated answering service. Can not recommend enough."
We responded:
"Thank you, Melissa, we purposely have the direct line to the office - no menus. Good to know it's appreciated."
Mary
July 1, 2025
5
out of
5
rating by Mary
"I called the office to make a change to my homeowner's policy and spoke with Bryan Tripoli who was knowledgeable, friendly, and efficient. He answered my questions and emailed the revised document to me within the hour. Excellent service!"
We responded:
"Thank you for the terrific feedback, Mary. Bryan is a great teammate and I'm glad he was able to be of assistance. Please let us know if we can do anything else for you. "
Peter Vander Sluis
May 30, 2025
5
out of
5
rating by Peter Vander Sluis
"Very efficient staff with customer service a real plus!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our staff efficient and our customer service to be a highlight of your experience. Your feedback motivates us to keep providing the best service possible. We look forward to serving you again, Peter!"
Heather Boyd
May 29, 2025
5
out of
5
rating by Heather Boyd
"Always a great experience with Matt and Daniel at this office! Quick response, informative to my needs and recommending policies that would be beneficial but not super pushy and aggressive. Will continue doing business and highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Matt and Daniel. Our team strives to provide informative and helpful service without being pushy, so it's wonderful to know that resonated with you. We appreciate your continued business and your recommendation! If you need anything in the future, don't hesitate to reach out."
Danella Welsh
May 20, 2025
5
out of
5
rating by Danella Welsh
"I love working with Mr. Ware. He very professional, and kind."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you enjoy working with Daniel. Professionalism and kindness are values we deeply appreciate, and we’re glad they resonate with you. We look forward to continuing to serve you!"
King slayer The beast
May 6, 2025
5
out of
5
rating by King slayer The beast
"Friendly. Prompt responses. Saved us $."
We responded:
"Thank you, King Slayer. So glad we were able to save you some $$. Please let us know if there is anything else we can do for you."
Renee Hartwell
May 1, 2025
5
out of
5
rating by Renee Hartwell
"I Had a wonderful experience with Dan at State Farm in Syracuse. They were The only Insurance I will Trust to open a policy!^_^*"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with Dan at our office. Our team is dedicated to providing the best service possible, and it's great to know that we earned your trust. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you in the future! 😊 "
Sheryl Gonzalez
April 29, 2025
5
out of
5
rating by Sheryl Gonzalez
"Extremely happy with my insurance quotes and all the help with follow-up on my previous insurer."
We responded:
"Thank you so much for your positive feedback! We're thrilled to hear that you're extremely happy with your insurance quotes and the assistance you received in cancelling your previous policy. Our team is always here to help, and your satisfaction means the world to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out!"
Desmond Watson
April 16, 2025
5
out of
5
rating by Desmond Watson
"Dan was very patient, knowledgeable, and helpful. Made it and easy and pleasant experience."
We responded:
"Thank you for your wonderful review! We're so glad to hear that Dan provided you with a patient, knowledgeable, and helpful experience. Our goal is to make the process as easy and pleasant as possible for our clients. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback!"
Cindy Pittsley
April 16, 2025
5
out of
5
rating by Cindy Pittsley
"Matt and Dan been very helpful since I sign up"
We responded:
"Hey Cindy - Thank you. I'm so glad we were able to help save you some money. I know insurance seems crazy right now. It's always great to be able to help someone. Thank you for your business and choosing us as your State Farm agents - Matt Graham State Farm"
Wendy Garrapy
March 24, 2025
5
out of
5
rating by Wendy Garrapy
"Daniel is always very prompt in his responses and extremely professional."
We responded:
"Thank you for your fantastic review! We're delighted to hear that Daniel has been prompt and professional in his responses. Our team strives to provide excellent service, and it's wonderful to know that Daniel is making a positive impact. If you have any further questions or need assistance, please don't hesitate to reach out! "
Laurie Attanasio
March 19, 2025
5
out of
5
rating by Laurie Attanasio
"Daniel Ware was very helpful in updating my information in order for me to set up my account on line. He was super quick to respond! :)"
We responded:
"Thank you for your kind review! We're so glad to hear that Daniel Ware was helpful in updating your information and getting your online account set up. It's great to know he was quick to respond and made the process smooth for you! If you have any more questions or need further assistance, feel free to reach out. We're here to help! 😊 "
Radha Dowden
March 19, 2025
5
out of
5
rating by Radha Dowden
"Great working with !!"
We responded:
"Thank you for the kind review, Radha!! "
Paul Monaco
March 12, 2025
5
out of
5
rating by Paul Monaco
"Matt Graham’ Statefarm Insurance office is very fast, efficient, & friendly!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you found Matt Graham's State Farm Insurance office to be fast, efficient, and friendly. Our team works hard to provide great service, and your feedback means a lot to us. If you need anything else or have any questions, don’t hesitate to reach out!"
Steven Wickham
March 3, 2025
5
out of
5
rating by Steven Wickham
"In the small time I have dealt with Daniel as my new agent he’s already saved me $200/month on my auto insurance. Can’t thank him enough!"
We responded:
"Thank you for the kind words, Steven...so glad to hear the great feedback about Daniel. We are a referral-based agency. If you think of any friends or family that might be interested in seeing if we could save on their monthly payment like you, please let us know. In the meantime, if you need anything, please don't hesitate to reach out."
sara allen
February 19, 2025
5
out of
5
rating by sara allen
"Super helpful!"
We responded:
"Thank you for the 5 Star Review, Sara. Welcome aboard. Please let us know if you need anything, we're always just a phone call away to help."
Jeffrey Davis
February 17, 2025
5
out of
5
rating by Jeffrey Davis
"Excellent customer service! Friendly professional , prompt!"
We responded:
"Thank you for the kind words, Jeff. I'm glad that we could be of assistance. You know where to find us, let us know if you need anything."