State Farm® Insurance Agent Matt Graham

"Extremely happy with my insurance quotes and all the help with follow-up on my previous insurer."

"Very chill was a pleasure to speak to"

"I have been with State Farm for many years. I recently moved to the area and wanted an agent that was not very far away. My previous home was in Fabius. My agent was in Cazenovia. I now live in Mattydale. I have never had service that was so great 👍👍. I love my new agent,Matt Graham. The whole team there is amazing. You will never have to worry about anything."

"Thanks for your help 👍"

"I would give negative star if possible.
Received the worst customer service from this office, especially from Matt himself.
Several times he scheduled phone appointments but never called. When I called the office, I was told not available so I moved my 11 accounts to another agency while shopping for another insurance provider.
I rather give my money to someone who will have courtesy to pick up the phone when needed.
Like A Bad Neighbor, State Farm Is There To Ruin Your Day!!

*Reply to Matt's "oh this is so unexpected" "i am so surprised" comment/reply.......
I have included a screenshot of my conversation with your team member expressing my concerns, i had also left you a message with Michelle & in your voicemail as to how i was made feel by you & your poor business ethic.
I should also take this opportunity to mention that "a state farm claim adjuster had the audacity to tell me that a resident with no power, heat & hot water, after an electrical fire, was habitable to live in. Might i add it was in March, middle of the winter.
Matt, you were on the phone with me & said nothing to that. I guess the clients are just numbers-transactions-commissions, that's all.
I had given your office 11 accounts of my own & many more from friends & family, how do you treat someone like that in return? How do you justify this sorts of behaviors within your moral standards?
My feedback was not due to something had happened over the weekend, my feedback is derived from being treated poorly by you & state farm for extended period of time.
You, yourself said that i have moved my accounts from your office over 6 months ago, but it took you a google review to reach out to me to see "what happened".
Someone who had given you nearly 30 accounts directly & indirectly, but you did not realize they were gone until a google review?
Thank you for publicly proving my point as to how poorly you value your clients. How "un-important" the paid clients are to you."

"Great to deal with"

"I am very pleased with the competitive rates at State Farm. More importantly the service is both professional and friendly."

"Dan did an amazing job getting us the best rate and coverage. Definitely talk to Dan Ware when looking for insurance"

"Fast, pleasant, and perfect!"

"Always a prompt response. Direct line to his office. No automated answering service. Can not recommend enough."

"I called the office to make a change to my homeowner's policy and spoke with Bryan Tripoli who was knowledgeable, friendly, and efficient. He answered my questions and emailed the revised document to me within the hour. Excellent service!"

"Very efficient staff with customer service a real plus!"

"Always a great experience with Matt and Daniel at this office! Quick response, informative to my needs and recommending policies that would be beneficial but not super pushy and aggressive. Will continue doing business and highly recommend!"

"I love working with Mr. Ware.
He very professional, and kind."

"Friendly. Prompt responses. Saved us $."

"I Had a wonderful experience with Dan at State Farm in Syracuse. They were The only Insurance I will Trust to open a policy!^_^*"

"Dan was very patient, knowledgeable, and helpful. Made it and easy and pleasant experience."

"Matt and Dan been very helpful since I sign up"

"Daniel is always very prompt in his responses and extremely professional."

"Daniel Ware was very helpful in updating my information in order for me to set up my account on line. He was super quick to respond! :)"

"Great working with !!"

"Matt Graham’ Statefarm Insurance office is very fast, efficient, & friendly!"

"In the small time I have dealt with Daniel as my new agent he’s already saved me $200/month on my auto insurance. Can’t thank him enough!"

"Excellent customer service! Friendly professional , prompt!"

"I am writing this review for how Dan helped me out so much with my insurance and just the experience alone was just hands down amazing. He was so helpful and was willing to get to the main problem to resolve . Anytime I have called he has picked up or called me back immediately. I am just happy that I found a place that has helped me but also shows care towards there customers . You guys rock !!! Also they are very personable !! Give them a shout !!"