State Farm® Insurance Agent Matt Graham
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Merker
August 2, 2024
5
out of
5
rating by Mark Merker
"My experience was professional, courteous, and incredibly helpful. I look forward to doing business for many years."
We responded:
"Thank you for the kind words Mark and welcome to State farm. Please let us know what we can do to be of assistance to you in the future."
Nya B
July 30, 2024
5
out of
5
rating by Nya B
"Quick response, very informative and helpful."
We responded:
"Thank you for the kind words Nya and welcome to State farm. Please let us know what we can do to be of assistance to you in the future."
Erich Gressel
July 26, 2024
5
out of
5
rating by Erich Gressel
"Best agents around. That’s why I have been with State Farm for over 30 years"
We responded:
"Thank you for your continued business Erich. As always, please let us know what we can do to be of assistance to you. "
M
July 1, 2024
5
out of
5
rating by M
"Matt is the best been with him a few years and is always willing to help and answer questions. Even help me file a claim."
We responded:
"Hey Mike - thank you for the kind words...glad to help. Let me know what comes of the claim and what I can do to assist. Thank you for your business, we appreciate it."
Scott Mackinder
June 26, 2024
5
out of
5
rating by Scott Mackinder
"They are amazing every time best branch out there"
We responded:
"Thank you Scott for your continued business. It is much appreciated. Let us know what we can do to be of assistance."
Paul Hansen
June 11, 2024
5
out of
5
rating by Paul Hansen
"They are the BEST to work with. Everything you want in an insurance business you get with Matt and his staff."
We responded:
"Thank you, Hansen's. You guys are awesome. Let us know if we can do anything to help. Thank you very much for your business - Matt Graham State Farm"
robert baxter
March 19, 2024
5
out of
5
rating by robert baxter
"Friendly and knowledgeable staff. I have been with Matt for 3 years and his staff is great."
We responded:
"Thank you, Robert. We appreciate your business. Please let us know if we can be of assistance to you."
Maryellen Dodge
March 5, 2024
1
out of
5
rating by Maryellen Dodge
"I have been a State Farm customer for almost 30 YEARS. I had the same agent for over 20 of those until he passed away. I was automatically transferred to Matt's office and was pleased at first. He even sold us additional coverage. Around the time of 2020, we moved and needed them to make some additional changes/ corrections, and we have had policy questions. We have called, emailed, and texted with the agent's office. We would get a response about 5-10% of the time. My husband asked a question (via phone) about a policy more than TWO years ago and we still never got an answer even after following up. I went back through my emails and found EIGHT that we never received a response to. Several months ago, I received a call from, Dan, who works in the office as a "check in". He caught me at the right time, because instead of just saying everything was fine, I gave him the full rundown of complaints. He of course apologized as you would expect. I sort of thought we would get a phone call from the agent as a follow up but never did. I have finally given up, and decided it's time to change agents as we need to add an additional policy. The new agent we'd like to use, who is much closer to our home, told us that we can go through corporate, but the easiest way is to go to our existing agent. I called the existing agent today (who surprisingly answered) and explained that we'd like to change to an agent closer to our home just to keep it easy. He asked me if there was any other reasons we were changing and I said yes. I explained that I had gone over all the problems with Dan previously, and that we didn't like the unresponsiveness of the office. He said he was "at a loss" and had no idea of these problems. He then proceeded to tell me that I can have the new agent just make the change. He then proceeded to tell me "Have a nice life" and hung up the phone on me. So now, I'm writing this review, and have also called State Farm corporate and filed a formal complaint. I don't understand why customer service is so difficult for some people who work in a field where you're supposed to take care of your customers."
We responded:
"Maryellen, I am sorry that you feel that way. When you called, I could tell how upset and mad you were. The first thing you said to me was that you were surprised I answered the phone. We're a smaller office, so I do answer the phone quite often. That did take me back a little bit. From the word hello, it was palpable how angry you were. Again, I am so sorry you were upset. These are challenging times in the insurance world. We have seen some recent changes with policy premiums. I know this has caused concern and anger for many. State Farm is working hard to navigate through these challenging times. As you mentioned, one of my Team Member's reached out to you to do a review of your account just a few months ago. We try to do these once a year to make sure we have the correct coverages in place. I see we had done reviews with you in year's past. After your call with Dan, it was not understood that you wished to have me call you as well. I apologize for that misunderstanding. We were under the impression that we were on the same page after the call. If we had known that you wanted me to call you as well, I certainly would have done that. I'm on the phone all day with customers. Again, my apologies for the miscommunication. One of the nice features of the State Farm CRM system is that all text messages, both inbound and outbound, are documented and stored. After our call, we did a careful review to see what, if anything, we had missed. Our system does not show a single text message received from you or your husband. I apologize for that fact. I know you said you texted us, but we have no record. I followed up with State Farm as well to see what could have been the issue. The best guess was that there was perhaps a text message from a phone # not associated with your account, but I do believe we had all of your pertinent phone #'s. Perhaps that is something you can verify with Tim. We also went through our email messages. I could only find one email from last May from you. We actually spoke about your accusations from the email over the phone. You said we had incorrectly identified the trim package on your truck, and this was going to cause your premium to go up. As we discussed, the VIN # is what drives the insurance ID cards. Again, I do apologize that made you so upset then too. I wish that description came over better and didn't cause that extra stress for you. I know you also wanted to transfer closer to your home, and I understand that. Again, I just want to apologize for you feeling the way you do about us. We work hard for our insureds, and it is appreciated by many. To hear that you did not have the same experience is something that we will work harder on in the future. I thank you for remaining a State Farm customer. I do wish you the best."
David Marsala
March 4, 2024
5
out of
5
rating by David Marsala
"Great experience"
We responded:
"Hey Dave...thank you...see you again next month."
Kimberly Roden
February 12, 2024
5
out of
5
rating by Kimberly Roden
"Agents are knowledgeable, very helpful and are quick to respond to requests. I appreciate them very much!"
We responded:
"Thank you, Kim. We appreciate your business very much."
Marie Tillie
February 9, 2024
5
out of
5
rating by Marie Tillie
"I Love The Matthew Graham Agency I Usually Talk To Daniel Ware And He Is Awesome, the Entire Staff Is More Than Helpful."
We responded:
"Hey Marie. Thanks so much for the kind words...we love talking to you when you call in too. Please let us know if there is anything additional we can do you. Thank you for your business."
Prashant Gupta
February 9, 2024
5
out of
5
rating by Prashant Gupta
"Most honest, helpful and reachable team! Not just insurance, they come with ASSURANCE."
We responded:
"Hey Prashant, thank you so much for the excellent feedback. We do try hard to help people as much as possible. To have it appreciated is so refreshing. Talk to you soon. "
gregg Kuerst
January 31, 2024
5
out of
5
rating by gregg Kuerst
"Honest and straightforward. Matt and Michelle are awesome. Been doing business with State farm for years"
We responded:
"Thank you Gregg. You were one of the first customers I met, and I'm so glad to still do business with you all these years later. Thank you for your continued support. "
Yvonne Mayoski
January 25, 2024
5
out of
5
rating by Yvonne Mayoski
"Very helpful and always nice to do business with! They are great people! Thanks again for all the great service!"
We responded:
"Hey Yvonne. Thank you for your continued business. Please let us now if we can do anything to be of assistance for you."
Rhonda Garlow
January 25, 2024
5
out of
5
rating by Rhonda Garlow
"Always very professional and friendly. Go above and beyond."
We responded:
"Thank you Rhonda for your continued business. Let us know if we can do anything for you. "
Joe Cote
January 25, 2024
5
out of
5
rating by Joe Cote
"This office has always acted promptly and professionally dealing with any issues that might arise concerning my coverage. The greatly appreciate the zeal shown by these professionals."
We responded:
"Awesome Joe, thank you. We do try hard. To have it appreciated is awesome. Thank you, thank you, thank you."
David Kather
January 25, 2024
5
out of
5
rating by David Kather
"You will not find better service anywhere in an insurance agency. They are totally about customer service."
We responded:
"Thank you Dave. We appreciate both you and your son trusting us with your vehicles. As always, let us know if there is anything we can do to be of assistance."
Dave Kather
January 24, 2024
5
out of
5
rating by Dave Kather
"They went above and beyond. matt really helped me resolve a difficult situation. Highly recommend."
We responded:
"Hey Dave...so glad we could help get that resolved. Thank you to you and your dad for trusting us with your insurance. Thank you for your business. "
guildd55 Wilson
January 24, 2024
5
out of
5
rating by guildd55 Wilson
"Incredibly easy process getting insured"
We responded:
"Thank you guild55...we do try to make it as easy as possible for you to sign up. Thank you for the recognition and let us know if we can do anything else to be of assistance."
Vanessa Milbyer
January 23, 2024
5
out of
5
rating by Vanessa Milbyer
"Matt Graham’s office takes care of all of my insurance needs and always takes the time to make sure I’m getting the best rates!"
We responded:
"Thank you, Vanessa - thank you for stopping in the office yesterday too. Let us know if we can do anything for you."
Chasity Browngardt
December 13, 2023
5
out of
5
rating by Chasity Browngardt
"Dan helped us with all of our insurance needs. He was extremely courteous and helped to guide us on what we needed. Highly recommend."
We responded:
"Thank you, Chasity. Dan is awesome - thank you for the kind words. SO happy with could help you. Please let us know if we can do anything else for you."
Dan c
December 12, 2023
5
out of
5
rating by Dan c
"Hassle free quick service with great rates!!"
We responded:
"Thank you, Dan C...let us know if we can do anything else for you. "
Tom Devaney
November 14, 2023
5
out of
5
rating by Tom Devaney
"Daniel, Michelle and the rest of the team were very helpful , instructive and patient during the process when switching to State Farm. I bundled and saved a bunch of dough. Thanks you!!"
We responded:
"Thank you, Tom...we love to see those bundles and hear the stories of saving money!!! Please continue to tell everyone about us."
Paul Thompson
November 7, 2023
5
out of
5
rating by Paul Thompson
"I’ve been with this office for a while now and though Matt’s employees have changed over the years, I consistently get good service, friendly attitudes, professionalism, and never any sales pressure. I have been with State Farm since I’ve been driving and the rates are great for the coverage elected, especially when bundled. Every year I store two vehicles and although I feel like I am bugging them, they make it so easy and make it work with the DMV so the registrations can stay active. Any DMV issues are also promptly taken care of. I’ll be a customer here for years to come."
We responded:
"Hey Paul, you're awesome...thank you for the kind words. It has been a pleasure to work with you over the years. I'm so glad to hear we have always taken good care of you. We do try to be a throwback type of office. We know you have choices, and we want to do everything to earn and keep your business. Thank you again - Matt Graham State Farm"
Jeffrey Engler
November 6, 2023
5
out of
5
rating by Jeffrey Engler
"Matt Graham is an AWESOME insurance agent! Found the absolute best deal for my auto and homeowners insurance! Always available if I need to stop by to discuss my policies. VERY happy to be a State Farm customer for my insurance needs."
We responded:
"Hey Jeff - it was great to see you yesterday in the office. It's great that people can stop in the office to get any paperwork taken care of, and they don't have to deal with 800 #'s. Thank you for your business - we know you have choices, and we thank you for staying with us - Matt Graham State Farm"